What's Important When Looking for a Business Internet Provider?

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The increasingly complex, constantly evolving world of technology that keeps our global economy humming can be hard to keep up with. Research shows that in 2018, approximately 40 percent of the world's population has an internet connection. In 1995, it was less than 1 percent. That’s a massive amount of change over a 23-year period — both culturally and technologically.

Whether you’re tasked with upgrading a small nonprofit’s in-house internet technology or need to transfer large data files between governmental departments and satellite locations, you need an Internet Service Provider (ISP) you can count on. Following are some of the most important things to consider when choosing an ISP for your business.


Consistent Reliability

Internet downtime is costly to every business. If you run an e-commerce site, you lose sales when the connection is broken. If you’re a healthcare organization trying to share patient data, lives are at risk if the signal isn't optimal. If a governmental agency’s network goes down, worker productivity plummets.

Lower the chances that your business will experience frustrating and profit-reducing downtime by choosing a facilities-based network provider. PS LIGHTWAVE leverages 5,500 route-miles of diverse fiber routes and 1,400 on-net locations to extend customer reach and capabilities throughout the Greater Houston Metropolitan area.

This data ring protection within our footprint provides superior reliability and optimal redundancy on an all-fiber network. Should a fiber become damaged or cut in the ring network, the data transition is not lost. Instead, the transmission is simply rerouted.

Our state-of-the-art switched Layer 2 infrastructure offers the greatest protection against downtime and the dedicated, private network means faster connections, lower latency and fewer hops. Because our Houston high-speed network is diversely routed, your organization is unlikely to be affected by issues occurring on other carrier networks. 

Privacy and Safety 

Another important benefit to choosing a facilities-based network is that it’s private and more secure. This provides a greater amount of protection for sensitive client data and proprietary information.

The dedicated network that’s owned and operated by PS LIGHTWAVE is secured using best practices for proprietary data. This is key to success in the financial services industry. Clients’ financial information is safe, secure and — most importantly — easily accessible only by you.

It’s also essential for our clients in the healthcare industry. With the capabilities to design private virtual networks, we maintain the highest standards for reliability so confidential patient information is safeguarded. 

Speed

Did you know the “PS” in our name stands for “Pure Speed”? Our all-fiber, privately owned network infrastructure delivers transport speeds from 10 Mbps to 100Gs, which means our carrier clients get the best network connections to the last mile. And with our extensive Houston infrastructure, we can connect you to other local satellite offices seamlessly, allowing you to share important information without delays or disruptions.

In the event you need a temporary increase in network capacity, PS LIGHTWAVE enables customers to burstup to a higher bandwidth for faster connections and minimal disruptions in service. We are nimble, flexible and responsive, and we understand the people and infrastructure of the Greater Houston area. We’re committed to embracing leading-edge technologies that improve the customer experience. 

Cost-Effective Design Flexibility 

At PS LIGHTWAVE, we don’t require customers to pick a standard network package. Our sales team members consult with you and your organization to determine the best products and services for your goals.

We offer flexible fiber-optic solutions tailored to meet your current needs with an option to scale as your needs grow. Whether you’re searching for a 10 Meg Internet connection or a 100 Gig solution, we can meet your organizational needs. 

Local, Responsive & Qualified Support

When you call PS LIGHTWAVE’s Network Operations Center (NOC) for support, your call is handled by a Houston-based employee. Our technicians monitor and service client networks 24/7/365, providing an unmatched level of support. We guarantee that you’ll never talk to a machine or be transferred to another country.

Our NOC houses our Tier-1 and Tier-2 experienced operations teams and provides corporate clients with reliable and value-added solutions. Fully equipped with sophisticated network management, monitoring and analysis tools, the NOC is staffed by our employees who undergo rigorous training to stay up-to-date on the latest technology innovations.

PS LIGHTWAVE technicians monitor network activity around the clock to ensure customers stay up and running. Our NOC acts as the Single Point of Contact to help clients solve any issue or answer questions. We guarantee that our Houston-based employees will work nonstop on your network issue until it’s resolved. Everyone in our company — from upper-level management to technicians in the field — works continuously to resolve any issue within hours, not days.

Check for Fiber Near Your Location

PS LIGHTWAVE is the consultative data-connectivity provider for public and private entities in the Greater Houston area. Through our high-quality infrastructure, innovative technology and expert, locally based support, we deliver not only the best in connectivity and reliability but in scalability and redundancy. We invite you to learn more about our services, our history and our dedicated team.